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General Category => New Model Army => Topic started by: Jonesy on September 25, 2013, 04:46:33 PM

Title: Townsend Record Order
Post by: Jonesy on September 25, 2013, 04:46:33 PM
Can I just say that if there is anyone else who haven't received the new album yet that ordered through 'Townsend records' to check the order details. I did this yesterday and realised they had sent it to an address I haven't lived at for 6 years! I have no idea how they got this address as the NMA shop have got my details and I've received loads of stuff from them correctly.  Just thought I'd pass this on just in case.

Hope this helps.
Title: Re: Townsend Record Order
Post by: Willard on September 25, 2013, 04:55:50 PM
Good tip.

I just checked my order details, and it all looks in order.  It also suggests they ship the Friday before release, so those waiting overseas especially might have a bit longer to wait. 

More angst over not having ordered from NMA shop!
Title: Re: Townsend Record Order
Post by: Jonesy on September 25, 2013, 05:12:45 PM
Good tip.

I just checked my order details, and it all looks in order.  It also suggests they ship the Friday before release, so those waiting overseas especially might have a bit longer to wait. 

More angst over not having ordered from NMA shop!

Have you got your copy? Was it from Townsend?
Title: Re: Townsend Record Order
Post by: Willard on September 25, 2013, 05:37:44 PM
Good tip.

I just checked my order details, and it all looks in order.  It also suggests they ship the Friday before release, so those waiting overseas especially might have a bit longer to wait. 

More angst over not having ordered from NMA shop!

Have you got your copy? Was it from Townsend?

I ordered from Townsend, yes, to the USA.  Hadn't arrived yesterday, haven't been home yet today to see.  If it shipped Friday, not unreasonable to take week at least, depending on customs.  I'm now cautiously optimistic for end of week.
Title: Re: Townsend Record Order
Post by: Willard on September 25, 2013, 07:42:55 PM
And no, it didn't make it today
Title: Re: Townsend Record Order
Post by: Jonesy on September 25, 2013, 07:53:35 PM
 :(
Title: Re: Townsend Record Order
Post by: Willard on September 25, 2013, 08:39:36 PM
 :(!
Title: Re: Townsend Record Order
Post by: Rasi on September 26, 2013, 04:41:12 PM
ordered 2 copies. none arrived...
Title: Re: Townsend Record Order
Post by: Willard on September 26, 2013, 04:52:45 PM
I'll check again when I get home today.  Hate to grump, but nice to have a place to commiserate.
Title: Re: Townsend Record Order
Post by: MARKXE on September 26, 2013, 05:01:26 PM
My signed one arrived in Germany today, I now have 2 copies as I cracked and bought it locally the other day.
Title: Re: Townsend Record Order
Post by: Jonesy on September 26, 2013, 07:37:37 PM
I'll check again when I get home today.  Hate to grump, but nice to have a place to commiserate.

Dude it must arrive soon.  :'(
Title: Re: Townsend Record Order
Post by: Valstar on September 26, 2013, 08:40:59 PM
received today from Townsend, the signed copy, I live in France, so wait a little longer they've shipped it :)
Title: Re: Townsend Record Order
Post by: only_stu on September 26, 2013, 09:07:40 PM
I've still not received mine, emailed them yesterday
And to be fair they got straight back to me. It's been
shipped so hopefully it will come tomorrow!
Title: Re: Townsend Record Order
Post by: Willard on September 26, 2013, 09:58:33 PM
And not today.

"goods are free to move" my ass!  :P
Title: Re: Townsend Record Order
Post by: Jonesy on September 27, 2013, 03:58:20 PM
And not today.

"goods are free to move" my ass!  :P

I feel your pain but your post did make me laugh. A lot.
Title: Re: Townsend Record Order
Post by: Willard on September 27, 2013, 04:21:09 PM
And not today.

"goods are free to move" my ass!  :P

I feel your pain but your post did make me laugh. A lot.

Trying to keep it light over here in the USA. 

I have sourced the music on the internet, but I feel dirty listening to it (haven't yet), even though I am a paying customer.  I want the experience of the book, lyrics, artwork, the shirt.  Were it to show today (even tomorrow? please?) I would surely enjoy my weekend that much more.  Otherwise, I could get it legally at Amazon on Monday, but even that seems half assed.
Title: Re: Townsend Record Order
Post by: Valstar on September 27, 2013, 07:00:25 PM
I have to say that me me laugh a lot too :)
Title: Re: Townsend Record Order
Post by: Willard on September 28, 2013, 01:27:04 AM
And for those of you playing along at home, following my mini blog, no. The answer is no.

And I've decided to forgo the bootleg and wait for the real deal to get here.

My wife and I tried something like this for the month before our wedding. Much as I like NMA, I think I'll be more "successful" this time around.
Title: Re: Townsend Record Order
Post by: tsimpnma on September 28, 2013, 07:49:52 AM
waiting...
Title: Re: Townsend Record Order
Post by: only_stu on September 28, 2013, 09:09:15 AM
Still nothing.  >:( and I'm in the UK. Even got a friend at the
Sorting office on the look out now. Really trying not to get cross
But failing miserably.
Title: Re: Townsend Record Order
Post by: Willard on September 28, 2013, 12:32:28 PM
Still nothing.  >:( and I'm in the UK. Even got a friend at the
Sorting office on the look out now. Really trying not to get cross
But failing miserably.

That is very disappointing.

Hard to think Townsend is to blame for these delays, but tough to look past success people have had with the NMA shop, especially the overseas stories (NZ in 5 days? Fantastic!)
Title: Re: Townsend Record Order
Post by: Jonesy on September 28, 2013, 04:51:53 PM
Still nothing.  >:( and I'm in the UK. Even got a friend at the
Sorting office on the look out now. Really trying not to get cross
But failing miserably.

Like I said, have you any 'old addresses' it might have gone to? I was damn lucky to get mine.
Title: Re: Townsend Record Order
Post by: Willard on September 28, 2013, 11:53:53 PM
No for me again. I'm out of funnies! :(
Title: Re: Townsend Record Order
Post by: Shush on September 29, 2013, 12:00:09 AM
Willard my friend, I have been watching this and feel your disappointment. All I can say is it is worth the wait.

Absence makes the heart grow fonder  >:(
Title: Re: Townsend Record Order
Post by: only_stu on September 29, 2013, 08:24:20 AM
Still nothing.  >:( and I'm in the UK. Even got a friend at the
Sorting office on the look out now. Really trying not to get cross
But failing miserably.

Like I said, have you any 'old addresses' it might have gone to? I was damn lucky to get mine.

Yeah, I got a bit worried when I saw your post so checked my order and it's due to come to the right address

Still waiting...
Title: Re: Townsend Record Order
Post by: only_stu on September 29, 2013, 08:26:05 AM
Still nothing.  >:( and I'm in the UK. Even got a friend at the
Sorting office on the look out now. Really trying not to get cross
But failing miserably.

That is very disappointing.

Hard to think Townsend is to blame for these delays, but tough to look past success people have had with the NMA shop, especially the overseas stories (NZ in 5 days? Fantastic!)

Never ever had a problem ordering stuff from the shop... (Lots and lots of stuff!)
Title: Re: Townsend Record Order
Post by: Marloes on September 29, 2013, 10:57:22 AM
I ordered mine at Townsend cause that link was advised.
I paid thru PayPal en filled in my (delivery) address in the Netherlands.
Of course I got an email with my order number.

Later that day a friend asked me if I could order his stuff, cd & shirt.
I ordered it, paid via credit card this time and filled in HIS (delivery) address, UK based.
Got a second email with, of course, a different order number.

When the cd was released and people started mentioning their delivery on Facebook I got suspicious
cause nothing arrived here in the Netherlands, nor in the UK. I checked my account at Townsend and
guess what - they were gonna use the UK address for both orders!!! So in the end, my cd arrived on
Guernsey where my friend lives. He got his items and my cd.
He was so thoughtfull and kind to send it right over to the Netherlands but it does not make sense, at all!

I have received it by now but I do not understand why Townsend used his address for my (1st) order ...
Title: Re: Townsend Record Order
Post by: Willard on September 29, 2013, 12:38:08 PM
Well, it seems the paying customers have reached a consensus on Townsend Records.  To be fair, my experience probably has as much to do with customs and slow US postal service, but seems clear not the case for all. 

And, Townsend says they ship Friday before release, while many who ordered from NMA shop were receiving theirs by then, so there's that. NMA shop said shipping started week earlier than Townsend, but you can't blame Townsend for that, just speaks to general awesomeness of NMA shop.

BTW, you can now download BDAW at NMA shop.  Yay!

triple check reveals that Townsend has only one address for me, and it's the right one.

Now, do I go straight to NMA shop to pay 7.99 for download, to enjoy privilege of album one day earlier than I might expect shipment?  Surely it will come tomorrow, right?  RIGHT?!?!
Title: Re: Townsend Record Order
Post by: Viv Savage on September 29, 2013, 01:04:10 PM
Willard, I hear and understand your frustration. However, Between Dog And Wolf is not even released in North America until tomorrow so it is fairly understandable that you have yet to recieve the album. Hopefully you will have a lovely package delivered to your door at some point over the next few days  :D
Title: Re: Townsend Record Order
Post by: Willard on September 29, 2013, 02:40:55 PM
True enough Viv. Just feeling a bit left out of the fun people are having. Big props again to the shop for getting their job done. wish I'd gone that route!
Title: Re: Townsend Record Order
Post by: Eastcoast Jeff on September 30, 2013, 03:45:05 PM
Still no goods for me in the US as of today. Postman (dork) norm comes between noon and 3pm.
 Fingers Crossed for today! (i hope)
i also ordered from Townsend via that link on FB the day it was posted. Ive already recived my magazine that was ordered from the NMA shop and it was very quick to arrive. My Townsend orde says it was shipped on the 23rd. who knows.... i never got any email or shipping update.
Title: Re: Townsend Record Order
Post by: Brian-DC on September 30, 2013, 03:54:34 PM
I know it doesn't help with getting the physical CD in your hands but Spotify just added the album in the States so you can at least hear it now.
Title: Re: Townsend Record Order
Post by: Willard on September 30, 2013, 05:19:05 PM
I won't know if it's here until about 5 pm when I get home, but I caved and bought it digitally for my ride home.  I'm hopeless!
Title: Re: Townsend Record Order
Post by: Eastcoast Jeff on September 30, 2013, 07:13:22 PM
GOT MY STUFF TODAY AND IM GUTTED!
the album jacket is wrecked, aswell as the inner record slvs the cd booklet was bassically glued together by the pen ink from the autographs and the booklet is busted away from the spine that holds the booklet. i just can NOT beleave this. this packing was nothing the records wer just flopping around inside the package. REALLY, is it that hard to make sure that something someone pay over 60 bucks for is properly packed!!!!!!!! you guys know im a collector and this is just gutting me to no END!


(http://img94.imageshack.us/img94/7308/ofsk.th.jpg) (http://img94.imageshack.us/i/ofsk.jpg/)
(http://img546.imageshack.us/img546/7173/uo4f.th.jpg) (http://img546.imageshack.us/i/uo4f.jpg/)
(http://img713.imageshack.us/img713/910/qr0x.th.jpg) (http://img713.imageshack.us/i/qr0x.jpg/)
(http://img855.imageshack.us/img855/6388/pt2g.th.jpg) (http://img855.imageshack.us/i/pt2g.jpg/)
(http://img547.imageshack.us/img547/8854/844s.th.jpg) (http://img547.imageshack.us/i/844s.jpg/)
(http://img708.imageshack.us/img708/3011/g8t5.th.jpg) (http://img708.imageshack.us/i/g8t5.jpg/)
(http://img834.imageshack.us/img834/2075/7ude.th.jpg) (http://img834.imageshack.us/i/7ude.jpg/)
(http://img89.imageshack.us/img89/9315/z25s.th.jpg) (http://img89.imageshack.us/i/z25s.jpg/)
(http://img35.imageshack.us/img35/674/59xw.th.jpg) (http://img35.imageshack.us/i/59xw.jpg/)
(http://img24.imageshack.us/img24/4393/i6h9.th.jpg) (http://img24.imageshack.us/i/i6h9.jpg/)
(http://img713.imageshack.us/img713/6537/8dfe.th.jpg) (http://img713.imageshack.us/i/8dfe.jpg/)
(http://img853.imageshack.us/img853/9213/uma7.th.jpg) (http://img853.imageshack.us/i/uma7.jpg/)
Title: Re: Townsend Record Order
Post by: lotus on September 30, 2013, 07:57:55 PM
 "the inner record slvs the cd booklet was bassically glued together by the pen ink from the autographs"

Not only yours, other ones, too  - the silver ink pen  :(

Hope, the cd is still ok and you can forget the rest for about an hour  ;)


Title: Re: Townsend Record Order
Post by: saille on September 30, 2013, 08:10:33 PM
similar for me !
vinyl LP cover has a nick in side & cd was stuck together
ah well least I know which is mine if anyone borrows 'em
Title: Re: Townsend Record Order
Post by: Kalvis_LV on September 30, 2013, 08:36:39 PM
Seems like I ordered from shop@newmodelarmy, still no package...
Title: Re: Townsend Record Order
Post by: Willard on September 30, 2013, 10:37:00 PM
I won't know if it's here until about 5 pm when I get home, but I caved and bought it digitally for my ride home.  I'm hopeless!

And good thing I did, because nothing again. Sigh.

And very sorry to hear of the damaged goods arriving. Total BS in my book.
Title: Re: Townsend Record Order
Post by: Toronto Popular Front on October 01, 2013, 07:08:44 AM
GOT MY STUFF TODAY AND IM GUTTED!
the album jacket is wrecked, aswell as the inner record slvs the cd booklet was bassically glued together by the pen ink from the autographs and the booklet is busted away from the spine that holds the booklet. i just can NOT beleave this. this packing was nothing the records wer just flopping around inside the package. REALLY, is it that hard to make sure that something someone pay over 60 bucks for is properly packed!!!!!!!! you guys know im a collector and this is just gutting me to no END!


my CD booklet was also glued together by the ink, thankfully there was nothing on the other page, pulled apart carefully i now also have some backwards autographs.
i guess that's what happens when trying to sign a black page, what ink do you use?

also heard other people with the same problem
Title: Re: Townsend Record Order
Post by: Willard on October 01, 2013, 09:08:28 PM
 ;D

Yay!

Everything safe and sound. No troubles with damaged goods (cd and shirt) and ink didn't bind pages.  Love the shirt, too. Beautiful artwork, good weight and fit.

Looks like the old customs office slowed things down. But happy and home!

Thanks to all!
Title: Re: Townsend Record Order
Post by: Shush on October 01, 2013, 09:25:25 PM
The best bit still to come. Enjoy the album  :)
Title: Re: Townsend Record Order
Post by: only_stu on October 03, 2013, 03:08:23 PM
Still nothing!!! Townsend are not even replying to my emails now. Grrrr.
Title: Re: Townsend Record Order
Post by: Willard on October 03, 2013, 05:04:03 PM
Still nothing!!! Townsend are not even replying to my emails now. Grrrr.

That sucks.  Townsend doesn't seem to be making many friends here.  To be fair, they did ship mine the Friday before release, and it did just get stuck in the long road here.  But that didn't help with my frustration. 

Hoping for the best for you
Title: Re: Townsend Record Order
Post by: Valstar on October 04, 2013, 04:56:45 PM
Still nothing!!! Townsend are not even replying to my emails now. Grrrr.
Ho, sorry to hear about that ! they responded within 2 hours when I mailed them, but I just asked them if I had correctly choose between the various link that were listed on NMA website for an order from france
Title: Re: Townsend Record Order
Post by: ottodeth on October 04, 2013, 08:16:29 PM
saw this thread and want to add my 2 cents in for the band if they're taking data and also for Townsend also.

I've received my package about a week ago, i ordered the signed vinyl and cd and tshirt ... (i should of ordered more than one copy on vinyl for geek reasons)

i ordered the 1st day i think, there was no NMA shop option at that time at least for the US it seemed like i could only pre order through Townsend. I have a FB account but have only ever logged on to it twice, i dont use it and didnt even know people where ordering from there and that NMA was pushing a serious presence there, though i fully understand why.

The package came but like said above for the price the packaging was really poor (i do send lps over seas and understand packaging isnt cheap) and as a collector of sorts i will say the lps are in fine shape but the jacket is pretty beat up, inner sleeves bent and as a geeky collector type it kinda stinks ... the cd was stuck together but i thought that just added to the cds mystique to be honest ... my only thing it would have been nice if the image of the band in the cd had also been in the gatefold or insert of the vinyl too ... tshirt is bitchin' and was worn the whole weekend long lol ....

Not NMAs fault.

And I've order a lot from Townsend over the past, i dunno ever since they started distributing John Foxx's releases and never had something like this happen so i was surprised by the state of the package myself, and mine was like the pics above, not as server im thinking but a similar injury. Also my not really be the fault of Townsend (with the exception of no packaging material, a tshirt doesn't cut it) but our combined postal services.

I was then even further surprised by the absence of a DL code with the vinyl, if  i hadnt order the cd also that would have really dissapointed me.