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General Category => New Model Army => Topic started by: Mawsley on August 29, 2019, 07:22:36 PM

Title: Store pwd reset
Post by: Mawsley on August 29, 2019, 07:22:36 PM: Got an email. Clicked the link. Username? What username?

I tried the email addy I use on the account - user not recognised.

Anyone got any clues?

Thanks :)
Title: Re: Store pwd reset
Post by: Mawsley on August 29, 2019, 07:24:43 PM: (https://i.imgur.com/xE7ZGjk.png)
Title: Re: Store pwd reset
Post by: Johnz on August 29, 2019, 08:04:41 PM: Quote from: Mawsley on August 29, 2019, 07:24:43 PM
(https://i.imgur.com/xE7ZGjk.png)

Yeah, I'm getting the same message. Your user name is actually in the first email they sent out. Took me a while to find it. However, after the password reset it wouldn't let me sign in, giving me that same error message. I noticed that it also changes the username to the email address when you get the error message. Not sure what that's about. Maybe just a bug in the system or it's overloaded. I'll try again tomorrow.
Title: Re: Store pwd reset
Post by: Viv Savage on August 29, 2019, 08:05:12 PM: Send me an email on viv.nma@gmail.com with you email address, username and preferred password and I'll see what I can do for you.

Viv Savage
Title: Re: Store pwd reset
Post by: Johnz on August 29, 2019, 08:34:43 PM: Thanks Viv!
Title: Re: Store pwd reset
Post by: Digital Man on August 29, 2019, 08:50:59 PM: Was able to change the password but can't log in :(
Title: Re: Store pwd reset
Post by: Viv Savage on August 29, 2019, 10:02:12 PM: You need to use your username, not your email by the way. Hope that helps :-)
Title: Re: Store pwd reset
Post by: Scruff225 on August 30, 2019, 03:06:46 AM: Quote from: Viv Savage on August 29, 2019, 10:02:12 PM
You need to use your username, not your email by the way. Hope that helps :-)

Exactly, need to read the email as you get a new username :)
Title: Re: Store pwd reset
Post by: Wessexy Witch on August 30, 2019, 08:02:43 AM: Done !

May the shopping commence !

;D

The new shop looks lovely buy the way.

:-*
Title: Re: Store pwd reset
Post by: Bunny on August 30, 2019, 11:45:45 AM: Was a bit of a faff, but got it eventually. And as the good lady above says, like the new look.
Title: Re: Store pwd reset
Post by: Tony S on August 30, 2019, 01:30:45 PM: I've gone through the shop reset process ok, but have found none of the details from my old account have been carried through - except name and email address. No posting address, previous orders etc. But more concerning, I cannot see a logout button anywhere !?
Title: Re: Store pwd reset
Post by: Mawsley on August 30, 2019, 08:39:26 PM: Quote from: Scruff225 on August 30, 2019, 03:06:46 AM

Exactly, need to read the email as you get a new username :)

Too late, that's deleted now - reading isn't my forte :D
Title: Re: Store pwd reset
Post by: Mawsley on August 30, 2019, 08:39:48 PM: Quote from: Viv Savage on August 29, 2019, 08:05:12 PM
Send me an email on viv.nma@gmail.com with you email address, username and preferred password and I'll see what I can do for you.

Viv Savage

Thanks Viv. I'll send one in a minute :)
Title: Re: Store pwd reset
Post by: Mawsley on August 30, 2019, 08:46:18 PM: Scrub that Viv - I found the email in my bin and got the username. Apologies for being a pillock :)
Title: Re: Store pwd reset
Post by: Ghosttrain on August 31, 2019, 11:41:10 AM: Sorted,thanks once again with the prompt help from Viv........ :)