message for the shop!

[Marco0721]

hi, unfortunately i lost my password for the shop!so the shop said they will send me a new password! no new password arrived!i wrote a message about this to the shop!no answer...maybe something is not working??and yes,there is also nothing in my spam folder 
anybody else is waiting for a new password??

cheers
marco

[MaoLee]

Same problem here.

[dark horse]

If you're trying to pre-order the new album, I believe that's handled differently from the normal NMA shop, so your normal password/account won't work, you'll have to create a new one.

From latest news on the front page:

"Because of anticipated heavy traffic, temporarily the UK and Northern Ireland orders will be handled by a partner online store for a limited time"

[cloggdanser]

If you email me with your full names to  cloggdansers@blueyonder.co.uk I will have a go at resending you both new passwords

[Marco0721]

i am from germany....

[Marco0721]

thanks!!

[cloggdanser]

I will sort it tomorrow afternoon

[Red]

Same here,still waiting for password

[Guillaume]

same issue!

[Viv Savage]

Anyone having the same problems with forgetting their passwords and being unable to retrieve them can email me on viv.nma@gmail.com and I'll manually replace their passwords and send them a email confirming everything.

I will need your details - full name, username and email address in order to find your account and be able to change the password.

Guillaume & Ironontour please email me or PM me here on the board.

Viv Savage

[meanders2001]

Hi shoppers! I´m not worried about passwords and stuff, yet. Still it´s "message for the shop". Perhaps Viv or someone else can make me &others less anxious about the pre order thing. Could you say something that maybe I got missed or misunderstood during the process of purchasing the pre order itens? In my case is a delivery outside UK and Europe. I got the order confirmation but still I´m confused about it because came from  New Model Army store but the email is customerservice in Spain? Is Townsend Music the recipient of @tmstore.es right? Then by chance, when I got back to the NMA webpage later and click the link to preorders I went to a different path, inside the "usual" SHOP...  ooops so I did it wrong the first time? How can we handle the situation now, since I´m in the otherside of Atlantic?  Can I still get the order or what I have to do? Sorry for the mess... and is there a possible date for the order to be dispatched to the mail? Thank you.

[Viv Savage]

Meanders could you please send an email directly to the shop cloggdansers@blueyonder.co.uk

Hopefully they will be able to sooth your worried brow.

[cloggdanser]

Hi meanders if you have ordered from Townsend they will post your order so don't worry John nma shop..,